October 5, 2019

Dear Stack Exchange, Inc.,

We, the undersigned moderators of the Stack Exchange network, are extremely disappointed in your conduct over the past few weeks. It should be clear from the public feedback you’ve been getting that we’re not the only ones upset with you right now, but as a group of people who have invested a lot in the network, this is intended to be a digest of our collective opinions.

There was a time when the most valuable asset of the Stack Exchange network was the people who freely contributed their time and energy to build communities in support of its mission. Undoubtedly, there still is an element of that left, but as the company has expanded, its outlook on the network has become, necessarily, more corporate. Not all of us have realised the extent to which that has happened over the years we’ve been here. Not all of us have been able to fully let go of the connection to the company we felt we once had. It’s been tough to realize that Stack Exchange no longer seems to want community input the way it used to.

Why we are upset

Not all of us are upset about the same things, but we have identified common themes that underlie our concerns. While recent events have proved to be the catalyst for us to voice our disappointment, our concerns stem from a number of actions and the impression we’ve received of the company’s direction over the past year or more.

We are frustrated with how Stack Exchange staff, with some exceptions, have been increasingly disengaged from the team of moderators as well as the broader community. It used to be common to see staff posting on sites and on meta sites in both professional and personal capacities. Moderators were also seen as community liaisons, collaborating with staff on policy changes and communication. Stack Exchange staff used to be in the trenches with us, not only fighting onslaughts of spam and abuse, but teaching us, learning from us, and understanding how they could best support and protect us. Now many of them, including community managers, feel like strangers.

We are disappointed with the lack of responsiveness to community concerns. On Meta Stack Exchange, bug reports, feature and support requests go unacknowledged, sometimes for months or years, and some excellent posts never receive a staff response. Meanwhile, there have been cases when staff have responded to complaints on Twitter almost immediately, taking action without due process and without consulting with the impacted sites.

We are discouraged that there is apparently no longer a place for human judgement when it comes to enforcing the Code of Conduct and other policies. While there used to be space for flexibility and compromise under the goal of respect for all, the human touch has been lost to rigid inflexibility. This is especially important when we consider the very diverse backgrounds of the millions of people who make up the community.

We are disheartened because Stack Exchange has always told us over the years that the people here are the most important asset there is, and the contribution of the people who don’t just participate but volunteer their time to moderate is considered valuable. Stack Exchange has always told us it will back us up. Not only have we been descended upon from above, but one of our own – a moderator who has for years been regarded as an exemplar on Stack Exchange – has been summarily cast aside with little regard to process or to her own well-being.

Among the most serious mistakes made was that a staff member spoke to the press about a member of the community who participates here under her own name. That same community member is now described in the press with language that can be taken to imply she is an extremist and a bigot. This news article is now the top search report for her name, which may cause her serious issues in real life, with her friends, her family, and her career. In doing this, Stack Exchange has rewarded years of service by putting one of its volunteers in danger – and there’s now a very real feeling that we may no longer be safe on this platform.

We’d like to make sure it’s clear that none of us support interacting with people with anything short of complete respect. As moderators, we are responsible for upholding, promoting, and respecting the high standards that Stack Exchange has set over the years, and we stand behind Stack Exchange in its move to ensure everyone feels welcome and safe. We do not wish to diminish the harm that many marginalized groups have suffered on Stack Exchange in the past in our expression of displeasure here. We do, however, wish to make it clear that the same respect we’re working to ensure those disadvantaged groups receive is due to everyone on Stack Exchange, no matter who they are. We feel this wasn't achieved in Stack Exchange’s response to this issue; that is, ultimately, the root of why many of us are upset.

Moving forward

While Stack Exchange has attempted to apologise for some things, many of us feel their apologies have been inadequate. There is a lot of hurt felt by moderators that has not been publicly acknowledged by the company. We would like to see the company explicitly acknowledge and apologise for the shortcomings and failures that have occurred - the lack of bidirectional communication, the mishandling of situations, the failures to address the pain of marginalized and disadvantaged groups, and the unseemly willingness to speak to the press about matters of user moderation that do not need to be spread outside the network.

Even when apologies and acknowledgements have been attempted, they have come across as insincere and half-hearted or stopped short of actually apologising. Any commitments for future change have been vague, at best. In order for us to move forward and heal this rift between company and community we would like Stack Exchange to take concrete, visible steps towards changing the behaviour that has led up to this current conflict.

We would like to see a roadmap for how Stack Exchange will improve engagement with moderators and the broader community. We want to see a return to the collaborative model that made Stack Overflow as well as the other sites in the network successful in the first place. We want to see trust between the community, including the moderators, and the company restored.

We believe that it is important that the staff, especially those who engage with the community, are active members of the community, in the good times, not just during emergencies. The people in positions of community leadership must not be out of touch with the community using their product. We do not expect every member of staff to contribute all the time, of course, but we feel the current lack of engagement has been a major contributing factor behind many of our concerns. Being more visibly present will improve goodwill in both directions.

We want Stack Exchange to follow its own procedures when removing moderator privileges. We don’t want our fellow moderators to be removed without them even hearing a reason why. We acknowledge that this recent situation came from a slightly different angle than the existing policy is designed for, but absent any more pertinent policy, what already exists should have been adapted rather than it being made up on the spot.

We want Stack Exchange to follow the principles it set down for itself in “Our Theory of Moderation, Revisited” after the last fiasco. We want you to deliver on that promise to trust us, support us, and to give us agency, accountability, and autonomy. Ultimately, we want to feel that we are safe to disagree with Stack Exchange, even on matters of major policy.

We want to help, to serve our communities, rebuild, and move forward. Please take us up on our offer to give you feedback before you make public statements. We fully believe that each of the moderators of the Stack Exchange network have a deep understanding of their communities and can help you understand what public reaction will be before the company takes action. Using this feedback to set out with the best possible words and actions will truly help make Stack Exchange a more welcoming, inclusive space.

We recognise that Stack Exchange is in no way obliged to take our input. We know that we are guests in the home of a private company. We don’t own the platform, and while we want to help to steer the ship, we don’t have the right to determine how it is governed. What built this network is a sense of community and common purpose, and a big part of that has always been the close relationship and communication between Stack Exchange and stakeholders, such as moderators and users. It’s a shame that we’ve lost something so fundamental.


We, the undersigned, support the sentiments expressed in this letter, and join with its authors in asking that Stack Exchange take steps towards fostering community spirit once again.

Seth
Oct 5

Anton Menshov
Oct 6

Matthew Read
Jan 2

egreg
Oct 6

Ghanima
Oct 5

0xC0000022L
Oct 14

Charo
Oct 6

Hasan
Oct 20

JoeTaxpayer
Oct 5

evpok
Oct 7

jknappen
Oct 10

Monty Wild
Oct 5

Lilienthal
Nov 15

Emilie
Oct 5

ColleenV
Oct 7

Suvitruf
Oct 6

ChrisF
Oct 8

gbianchi
Oct 7

Rubio
Oct 7

Hatchet
Oct 7

Gareth McCaughan
Oct 6

Mark C Wallace
Oct 9

Glorfindel
Oct 6

nitsua60
Oct 6

Murch
Oct 9

cag51
Oct 6

Ward
Oct 6

Madara Uchiha
Oct 5

ByteCommander
Oct 6

terdon
Oct 5

Nick Volynkin
Oct 12

Glen_b
Oct 7

Henders
Oct 8

Tiago Cardoso
Oct 18

Andrew Leach
Oct 10

Michael Karas
Oct 8

bellaj badr
Oct 7

Federico
Oct 7

jcolebrand
Oct 7

0scar
Oct 30

Rory Alsop
Oct 5

hazzey
Oct 6

prash
Oct 7

D.W.
Oct 6

Maarten Bodewes
Oct 6

Clive
Oct 7

Stephen Rauch
Oct 6

Pᴀᴜʟsᴛᴇʀ2
Nov 14

Discrete lizard
Oct 6

Bryan Krause
Oct 7

Daniel Fischer
Oct 7

Sam I am
Oct 6

Canadian Luke
Nov 4

eykanal
Oct 7

random
Oct 7

A J
Oct 7

yagmoth555
Oct 5

Michael Hampton
Oct 10

Gallifreyan
Oct 6

Dan Hulme
Oct 15

Snow
Oct 7

JamieC
Oct 6

Xander
Oct 5

Hohmannfan
Oct 7

Danu
Oct 12

Ambo100
Oct 17

David
Oct 11

Helmar
Oct 7

Bob Jansen
Oct 7

Zhaph - Ben Duguid
Oct 10

goldilocks
Oct 8

Sathya
Oct 7

Dimitri mx
Oct 5

Journeyman Geek
Oct 5

Mitch
Oct 6

Mathieu Guindon
Oct 18

Midavalo
Oct 17

Jon Clements
Oct 7

Denis Nardin
Oct 6

Asaf Karagila
Oct 7

Alexander Gruber
Oct 5

Martin Tournoij
Oct 6

Vogel612
Oct 5

L.Dutch
Oct 6

SEJPM
Oct 5

Pedro Tamaroff
Oct 8

Charlie
Oct 10

msh210
Oct 5

anongoodnurse
Oct 6

Thomas Owens
Oct 5

sklivvz
Oct 7

Wasabi
Oct 7

John Conde
Oct 6

Oli
Oct 6

Aloizio Macedo
Oct 9

EhsanK
Oct 7

lois6b
Oct 7

Doorknob
Oct 5

Undo
Oct 6

Mason Wheeler
Oct 6

DJMcMayhem
Oct 5

Christophe Strobbe
Oct 7

MadHatter
Oct 7

called2voyage
Oct 7

Pikoh
Oct 7

Scortchi
Oct 7

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Oct 6

fooot
Oct 7

ff524
Oct 6

James
Oct 7

DavidPostill
Oct 5

Joonas Ilmavirta
Oct 6

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Oct 9

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Oct 7

Massimo Ortolano
Oct 6

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Oct 7

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Oct 5

iKlsR
Oct 16

julian
Oct 7

gary.ray
Oct 29

Ganesh Sittampalam
Oct 5

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Oct 6

Kevin
Oct 6

StrongBad
Oct 6

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Oct 6

Mithrandir24601
Oct 6

Ben I.
Oct 22

Jamal
Oct 8

AviD
Oct 6

Frank
Oct 7

topo morto
Nov 5

Mister Positive
Oct 7

Mike Waters
Oct 10

El'endia Starman
Oct 5

TheSimpliFire
Oct 9

Schroeder
Oct 9

Peter Turner
Oct 6

jrg
Oct 6

whuber
Oct 7

dan
Oct 7

Todd Trimble
Oct 7

ArtOfCode
Oct 5

Loong
Oct 6

rolfl
Oct 6

Paul White
Oct 6

GentlePurpleRain
Oct 7

yannis
Oct 5

slm
Oct 29

Mad Scientist
Oct 5

Christian Rau
Oct 5

Carey Gregory
Oct 8

thesecretmaster
Oct 6

quid
Oct 6

heather
Oct 6

Web Head
Oct 7

curiousdannii
Oct 5

hichris123
Oct 7

mattm
Oct 6

Mego
Oct 5

fedorqui
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Isaac Moses
Oct 6

Cerberus
Oct 5

clabacchio
Oct 8

Cyn
Oct 13

Aurora0001
Oct 6

kevinsky
Oct 7

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Monica Cellio
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user58
Oct 5

Daniel Pendergast
Oct 13

anonymous2
Oct 10

Robert Harvey
Oct 6

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Ed Cottrell
Oct 7

Dennis
Oct 6

Simon Forsberg
Oct 7

glenh7
Oct 7

Caleb
Oct 7

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Oct 7

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Oct 7

Zoe
Oct 7

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7zark7
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Oct 19

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Oct 16

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Oct 7

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null
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Oct 9

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Oct 7

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Oct 28

marky1991
Oct 7

Parth
Oct 14

User2013
Oct 7

PotatoEngineer
Oct 8

nwn
Feb 27

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Oct 7

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Oct 19

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Oct 7

sasha
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Oct 10

Lux Claridge
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fixer1234
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Alexander
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jack
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silvascientist
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heemayl
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Tom
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dwizum
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only_pro
Oct 25

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vela
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Noah Goodrich
Oct 15

vikingosegundo
Oct 7

legrojan
Oct 18

AndyT
Oct 8

Rohit
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Eric
Oct 14

Martin Schröder
Oct 26

tudor
Oct 7

Sebastianb
Oct 18

attinat
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Zanna
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Bob
Oct 7

RBarryYoung
Oct 8

smci
Oct 9

Dennis T
Feb 20

xfix
Oct 7

Galastel
Oct 6

Johannes Kuhn
Oct 7

lucifer
Dec 31

Razvan Vacaru
Oct 7

Kev
Feb 19

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Oct 30

NordlysJeger
Oct 20

Ageax
Oct 15

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Oct 7

Sonic the Anonymous Hedgehog
Oct 6

Sybille Peters
Oct 19

Luke Sawczak
Oct 9

Starkeen
Nov 15

Tiwat
Oct 17

DaveyDaveDave
Jan 21

Frisbee-horde
Oct 14

dlatikay
Oct 8

l0k3ndr
Oct 7

isaacg
Oct 18

weegee
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CptEric
Oct 24

ElizB
Oct 7

Byron
Oct 7

user5226582
Oct 7

Gowtham G
Oct 7

kay
Feb 21

g00glen00b
Oct 8

dan1st
Oct 21

BiosElement
Oct 8

lankymart
Oct 12

John Hascall
Feb 19

james-brewer
Oct 7

sourcejedi
Oct 11

jme
Oct 8

Ari Brodsky
Oct 11

Maybeso
Oct 12

WBT
Oct 24

oppiniated
Jan 8

blonfu
Oct 7

Martin
Oct 7

mrupsidown
Oct 14

snowe
Oct 7

P.P.
Oct 24

giulio-caccin
Oct 19

briantist
Oct 9

404
Oct 7

FryAmTheEggman
Oct 7

Guillermo Mestre
Oct 28

joelostblom
Nov 5

Fausto NA
Oct 7

Athari
Oct 7

stajs
Oct 8

roberrrt-s
Oct 8

user45266
Oct 11

dezso
Oct 8

Catch44
Oct 21

isopach
Feb 5

TheDarkWanderer
Feb 20

Gryphon
Oct 6

ab2
Oct 8

Marian
Oct 7

Acarrera94
Oct 13

philipwhiuk
Oct 9

Alex H
Oct 8

RationalDev
Oct 8

Jimmyplay
Oct 8

robau
Jan 15

GermanNerd
Oct 21

Lamak
Oct 7

iamnotmaynard
Nov 1

Bond
Oct 11

ktilcu
Oct 7

Esolanging Fruit
Oct 9

Martin
Jan 15

Tiago Martins Peres
Feb 19

Sami Kuhmonen
Oct 11

Zesty
Mar 14

Everton Lenger
Oct 7

tzaman
Jan 16

kylefairns
Oct 8

marcellothearcane
Oct 8

Davy M
Oct 7

Kolappan Nathan
Oct 22

Parody
Oct 7

Scott Hannen
Oct 9

Quill
Oct 11

palash kulsh
Oct 7

Bart van Ingen Schenau
Oct 7

Jonathan Mee
Oct 24

Arkadiy
Oct 7

aidanh010
Oct 7

Venryx
Nov 12

FelixSFD
Oct 7

Sean
Oct 7

Mario Carneiro
Oct 9

MrZak
Oct 16

Shailendra
Oct 7

kenorb
Jan 5

Gerold Broser
Oct 9

Wikis
Oct 17

Sam
Oct 8

shamas-s-reinstate-monica
Jan 15

Bob Neumann
Oct 7

Hans Lub
Oct 7

Cerbrus
Oct 7

geisterfurz007
Oct 14

Petter Friberg
Oct 7

bruglesco
Oct 9

knrumsey
Oct 8

guss77
Feb 24

AndrewRussellHayes
Oct 8

PEEJWEEJ
Oct 7

FloPinguin
Jan 7

Dragonrage
Oct 7

LH16
Oct 7

bryce
Oct 7

forest
Nov 2

Chris Olin
Jan 3

tricasse
Oct 9

Zulan
Oct 14

Josh Caswell
Nov 10

Karthi
Oct 10

chrylis
Nov 2

Dada
Oct 10

osuka_
Oct 12

kuma
Oct 7

Kiddo 9000
Feb 23

Vatev
Oct 14

someone
Oct 18

sfors
Oct 16

NobodyNada
Oct 7

Grey
Oct 7

Linny
Oct 6

PM 2Ring
Oct 7

Vardoon
Oct 11

A.A.
Oct 7

Adam Davis
Oct 7

Dɑvïd
Jan 31

Docteur
Oct 18

David G
Oct 7

Redman
Oct 8

Eric Duminil
Oct 8

Lorenzo Donati
Feb 21

pedrorijo91
Oct 7

TheAsh
Oct 28

SeanC
Oct 8

Erin Thursby
Oct 10

Ave
Oct 7

Trasiva
Oct 15

Gab
Oct 9

Nathan L
Oct 8

Coronon
Oct 15

Stephen
Oct 9

kuhl
Oct 7

Ramhound
Oct 7

dublindan
Oct 7

Josef
Oct 18

Aify
Oct 25

Jim Fell
Oct 14

Pull Nointer
Oct 14

chris.neilsen
Oct 7

Max0815
Oct 7

Canon
Oct 7

Geronimo
Oct 6

Garandy
Oct 21

edchum
Nov 14

84BombsJetpack
Oct 12

SecondFlight
Oct 8

Bookwyrm
Nov 13

BlackShift
Oct 15

ben
Jan 15

bkiers
Oct 14

Dan Masek
Oct 8

magnattic
Oct 18

GregD
Oct 7

sardathrion
Nov 12

CaldeiraG
Oct 7

X-27
Oct 12

Luke McGregor
Oct 7

Wayne Phipps
Feb 14

nvoigt
Oct 7

Nick McCurdy
Oct 27

MEE
Oct 7

Sandip Pingle
Oct 7

nightgaunt
Oct 8

askrich
Feb 21

ypercube
Oct 7

Minding
Oct 8

AmaiKotori
Oct 10

TheCog
Oct 7

reece
Oct 7

Daniel
Oct 20

A_P
Oct 7

sinstein
Oct 17

Jon Kiparsky
Nov 4

Sam Dean
Oct 11

motosubatsu
Oct 10

mjoao
Oct 28

Numeri
Oct 11

Jonathan Leffler
Oct 7

ento
Oct 6

anjanb
Oct 7

Billy Jo Ayakatubby
Jan 6

svidgen
Oct 16

Shadow [Wizard]
Oct 6

mkt
Oct 7

Voldemort's Wrath
Jan 14

Ashera138
Jan 14

iBug
Oct 7

RoadWarrior
Oct 9

marvelings
Oct 23

fr_andres
Oct 22

Adam P
Oct 18

Victor Stafusa
Oct 7

T. Sar
Oct 9

aaaaaa123456789
Oct 16

Daedalus
Oct 18

Leon Meier
Oct 7

DS9
Nov 11

Mr. Me
Oct 24

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Oct 7

L3viathan
Oct 7

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Oct 26

Lewis
Oct 10

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Oct 9

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Oct 7

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Oct 7

N Unnikrishnan
Nov 7

Paŭlo Ebermann
Oct 20

lumato
Oct 9

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Oct 7

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Oct 7

Danield
Oct 7

happydave
Oct 10

Cardinal System
Feb 26

Chris Baker
Oct 9

Mike
Oct 23

Bugs
Oct 15

Paulo Coghi
Nov 12

redanimalwar
Oct 7

Obscerno
Oct 17

Esko
Nov 8

rodolphito
Oct 26

E_net4
Nov 10

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Oct 8

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Mar 2

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Oct 7

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Nov 12

r.uckus
Oct 17

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Nov 7

user42701
Oct 7

George M
Jan 15

stepheng
Oct 7

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Oct 6

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Oct 7

StoryTeller
Oct 8

rounin
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Oct 7

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Feb 27

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Feb 17

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Oct 7

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Oct 9

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Oct 6

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Oct 16

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Oct 26

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Oct 28

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Oct 11

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Oct 29

naive
Oct 7

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Oct 7

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Feb 20

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Oct 7

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Oct 15

Houseman
Oct 6

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Feb 19

muru
Oct 7

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Oct 8

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Nov 17

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Oct 6

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Oct 18

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Jan 14

AsieR_2
Oct 7

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Oct 7

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Oct 13

metersk
Oct 7

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Oct 7

miku
Oct 7

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Nov 11

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Dec 23

puzzlepiece87
Oct 7

castiblanco
Oct 27

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Oct 16

Kitten
Oct 10

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Oct 10

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Oct 15

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Oct 9

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Oct 7

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Oct 17

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Oct 26

reg
Oct 18

Unitato
Oct 15

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Oct 23

CGCampbell
Oct 8

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Oct 11

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Oct 7

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Oct 6

creker
Feb 20

code11
Jan 14

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Oct 9

reaanb
Oct 7

Shinobi_Atobe
Oct 23

unforgettableid
Dec 27

Konrad Rudolph
Oct 8

The DIMM Reaper
Nov 15

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Oct 7

litty
Oct 7

Arkane
Oct 8

elemtilas
Oct 7

Jenny D
Oct 13

awchisholm
Oct 10

haraldK
Oct 11

Johan
Nov 8

Kaz
Oct 7

Steve Melnikoff
Oct 7

brhans
Nov 11

G.B
Oct 24

Tranquilled
Oct 11

MultiplyByZer0
Oct 7

Todd Wilcox
Oct 9

ZachSaucier
Oct 7

Pikachu
Nov 7

Goyo
Oct 6

dsignr
Oct 7

Ashish Ahuja
Feb 19

Tim
Oct 7

iCodez
Oct 12

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Oct 7

djv
Oct 18

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Oct 7

jcsahnwaldt
Oct 18

TylerH
Oct 7

Jacob C.
Nov 5

Rakete1111
Oct 7

Draco18s
Dec 31

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Oct 7

brasofilo
Mar 16

fennec
Oct 8

JBT
Oct 23

PatJ
Oct 25

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Oct 8

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Oct 22

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Oct 7

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Oct 7

Sweeper
Dec 24

godel9
Oct 7

jmick
Oct 7

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Oct 24

ykay
Oct 7

macbem
Oct 7

Rupinderjeet Singh Hans
Oct 8

rahuldottech
Oct 7

IKM
Nov 7

JoL
Oct 7

Dennis
Oct 23

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Oct 28

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Oct 7

osd
Oct 10

infamoustrey
Oct 7

alator
Nov 17

b degnan
Oct 7

Ilmari Karonen
Oct 7

a3nm
Oct 12

Mat
Oct 8

jimsug
Mar 2

cat
Oct 8

André Silva
Nov 14

Askar Kalykov
Oct 8

Chankey Pathak
Oct 7

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